Sapling Vs Grammarly – Which is Best For Customer Support?

Sapling Vs Grammarly

Grammarly and Sapling are two AI writing assistants that help customer support teams communicate better. They’re designed for different purposes, but both have the same goal: to improve customer satisfaction.

Both apps use algorithms to deliver the most relevant suggestions. They do this based on audience reading expertise, tone of delivery, intent and domain.


Grammarly and Sapling are two great tools for improving customer support. They both have excellent features and competitive pricing. However, which one is best for you depends on your needs.

Sapling is an AI extension that makes grammar and style suggestions to help you write on-point messages and content. It helps you correct spelling/typos, write fluent and mistake-free messages and emails, and check and proofread your writing quickly.

It also helps you maintain professional writing tone across your business team. It goes beyond spelling/punctuation and grammar correction, spotting 60% more mistakes than other tools.

In addition to grammar and stylistic edits, it also offers suggestions for fluency, vocabulary, and punctuation. It is compatible with a wide range of messaging and chat platforms, including Slack, Zendesk, and Microsoft Teams.

The free plan includes 20 snippets and no team access, but the Pro Plan starts at $25 per month. You can also request a quote for an enterprise license if you have more than 10 users.


Sapling is an AI messaging assistant that sits on top of CRM and messaging platforms to help sales, support, and success teams better compose personalized responses. Its autocorrect features and conversational insights help managers save time and improve team performance.

Grammarly is a popular writing tool that offers spelling and grammar correction, tone prediction, plagiarism checks, and an editor. It works across a variety of platforms, including email and word processing apps like Word, Gmail, and Outlook.

The premium plan costs $25 per month for individual users, but there’s also an enterprise plan if you have multiple users. It also has a team analytics dashboard for gaining conversationsal insights.

Its main draw is that it catches 60% more grammar errors than other tools, making it ideal for service chats and help desks. It also offers snippets and templates for chat support.


Grammarly offers an easy way to fix spelling and grammar errors, but it also has many features that improve your writing and help you get more mileage out of your text. Its genre-specific suggestions, tone prediction, and plagiarism checker can help you write better.

The free browser extension isn’t very robust, but the Premium plan offers more rewrite suggestions and synonyms for words you use. It also offers text snippets to store frequently used pieces of text and a team analytics dashboard.

Sapling is a great tool for support teams that can save a lot of time and improve response times. It works well with CRMs and messaging platforms and helps you send personalized responses to your customers.


Grammarly is a popular writing tool that helps you fix grammar and spelling mistakes. It also provides suggestions for style and rewriting options. However, it can be expensive and its interface isn’t always user-friendly.

While Grammarly can be an excellent tool, there are plenty of other alternatives that offer similar features for a fraction of the cost. These alternatives range from simple tools like SentenceCheckup to more comprehensive tools that analyze alliteration and dialogue tags.

Another great alternative is Hemingway, which offers a visual tool that highlights your writing for readability and word count. It isn’t as powerful as Grammarly, but it can provide a good overview of your work.

If you need assistance with customer support or sales emails, Sapling is a good choice. Its AI messaging platform works with CRMs and chat platforms to help your team write personalized responses. Its grammar checker and style suggestions supplement your templates, while snippets and autocomplete can speed up response times.